Company Policies

Privacy Policy:

Sugar House Awning recognizes, respects, and protects the privacy of our customers. Your privacy and personal information are held in trust when you shop online with us. Our customers order information stays with us - no one else will see it. We do not sell, rent, trade or share ANY information regarding or provided by our customers to anyone for any reason. We require and only use information our customers knowingly and willingly provide to process their order, fulfill their service request or to enhance their personal shopping experience. Any information received by us is held with the utmost care and security. All information is stored on a secured server and is not accessible to third parties. If you do not wish your information to be processed online you do have the option of placing an order over the phone by calling us toll free at 1-800-657-6394. This site uses a secure server (SSL) to encrypt all of your financial information.

We use customer information for the sole purpose of processing your order or contacting you if necessary. We do provide you with the option of receiving special promotions and offers from Sugar House via e-mail when you are setting up your account. You may at any time contact us to cancel this service.

Shipping Policy:
Sugar House Awning will use reasonable efforts to ship orders under the following guidelines:

Stock items ordered before 2 p.m. EST ship on the same business day.
Stock items ordered after 2 p.m. EST ship on the next business day.
Most air conditioner covers will ship in 1-2 business days.  (5-7 days during the off-season, April thru August)

All orders are shipped FOB Sugar House Awning, Midvale UT. All items purchased from Sugar House are delivered pursuant to a shipment contract with the carrier of our choosing. The risk of loss and title for such items will pass to you upon our delivery of your order to the carrier. Any shipping damage should be reported at the time of delivery to the shipping company. If special packaging is required for proper shipping, you will be charged accordingly.

100% Satisfaction Guarantee
if for any reason
you are not satisfied you may
return it for a full refund

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